Shipping & Returns
SHIPPING AND DELIVERY
We aim to dispatch orders within 2 workings days. At the moment we post orders using Royal Mail 1st Class for UK customers and various couriers to overseas customers. UK customers will typically receive their orders in 2-4 working days, European customers 5-10 working days. Deliveries may take longer to arrive during busy periods, such as Christmas, Bank Holidays and when we are at shows. We appreciate your patience if your order is affected.
UK FLAT RATE 1st CLASS SHIPPING - £3.95
Parcels that go over the max 2kg weight limit for the shipping will need to be sent in two parcels so some increased rates in shipping might occur. This tends to be for bulkier fabrics like sweatshirting, wools and soft furnishings. If you're concerned about the weight of your parcel just send us an email before you place your order and we can look into the rates for you.
UK ORDERS OVER £50
Any order over £50 will be posted free of charge.
Please note this does not apply to our courier service.
CLICK AND COLLECT FROM STORE
To help our more local customers, we are now able to offer a Click and Collect delivery service to pick up your orders from our shop on Lavender Hill. This Service is available from Monday to Saturday from 10am-5pm.
At checkout please select the Free Pick Up Delivery method and you will be notified as soon as your order is ready, usually within 2 days.
We are trying our best to get parcels to Europe as quickly and as hassle-free as we can, but some things are out of our control. Parcels may still take longer because of Brexit.
A new system of VAT has affected our postage to Europe and there may be extra charges placed on parcels at the border. We will continue to look into the best way to post out to Europe, but please be aware of the extra costs at customs.
And if we can get your parcel to you for less, we will always refund the difference. If we do have to send your fabric out in two boxes due to weight restrictions we will let you know via email before shipping, and we won't ever cut the fabric in two lengths without speaking to you first.
If you have any other questions please email us on firstname.lastname@example.org
SMALL PARCEL TRACKED (UNDER £25): £16.60
MEDIUM PARCEL TRACKED (MAY COME IN 2 PARCELS) (OVER £25): £33.20
LARGE PARCEL TRACKED (MAY COME IN 2 PARCELS) (OVER £50); £45.60
Please contact us in any case on email@example.com before returning anything and we can advise how best to proceed.
Please note – Fabrics which are woven from natural fibres have characteristics and other irregularities in the yarns which are features and not therefore treated as weaving faults.